If a voucher code you redeemed with Coins is not working, first make sure that:
- you have entered the voucher code correctly, without any spaces before or after it,
- the voucher has not expired,
- you are using the voucher with the correct service or redemption channel,
- you meet the voucher's terms and conditions, such as the minimum order value or any other applicable requirements.
If you are still experiencing issues, please contact the Support Team through the payzy app by going to Profile > Help & Support > Submit a request & chat with the Support Team.