Issue
Some users are experiencing issues with the depiction of transactions in the app. Some transactions aren't showing up in the wallet activity even though they have been completed. The customers are seeing a different pending amount in their wallet than the transactions they have carried out.
Date and Time Started (EET)
20 Jul 2026, 15:25 EET
Who is affected
- Users in Greece
- Users in Germany
- Payzy pro users
Current status
Investigating
What customers should do
- No action is required from your side
- Please try again later
What customers should NOT do
- Do not uninstall the app
- Do not retry multiple times in a short period
- Do not share sensitive information
Money & security reassurance
Customer funds remain safe. No money is lost due to this issue.
Estimated resolution time
No estimated resolution time is available at the moment.
Last updated
20 Jul 2026, 16:40 EET