The société anonyme with the trade name ‘COSMOTE PAYMENTS - E-MONEY SERVICES SINGLE-MEMBER SOCIÉTÉ ANONYME’ (hereinafter “COSMOTE Payments” or the “Organiser”), with its headquarters in Marousi, Attica, (No 99 Kifissias Avenue), is organising a promotional action titled ‘Issuance of a payzy physical VISA debit card for only 7€’ (hereinafter “Promo”), through which users of the ‘payzy by COSMOTE’ application (hereinafter the “Application”) may obtain physical-plastic payzy by COSMOTE VISA debit cards (hereinafter the “Card/s”) at a preferential price of seven (7) Euros instead of the starting price of nine (9) Euros.
The purpose of these terms (hereinafter “Terms”) is to define the terms of participation in the Promo.
1. All permanent residents of Greece, qualified for legal acts, who are 18 years old, are registered users of the App, and have a payment account with COSMOTE Payments in their name (hereinafter “User/s”) are eligible to participate in the Promo.
2. The duration of the Promo is from 08/09/2023, at 00:00:01, to 30/09/2023, at 23:59:59.
3. The Promo is valid within the above duration, for Card issuance orders at the shipping address set by the User when ordering.
4. The cost of the Card is set at seven (7) Euros, and the order and payment are completed within the Application. The above cost also includes shipping costs to the shipping address specified by the User.
5. During the Promo, the Organiser reserves the right to amend and/or revoke it, change the dates on which it will be held or any other of its terms, informing Users by any appropriate means (e.g. by e-mail or push notification or text message).
6. The Organiser shall bear no liability towards the Users and/or any third party for any direct or indirect damages, costs, and expenses that may arise from any interruption, malfunction, delay, or any other cause related to the implementation of the Promo. Furthermore, it shall not be liable for any malfunction that may result in the temporary or permanent cessation of the Promo.
7. The data controller is the Organiser, namely the société anonyme with the trade name ‘COSMOTE PAYMENTS – E-MONEY SERVICES SINGLE-MEMBER SOCIÉTÉ ANONYME’.
To participate in the Promo, the Card’s shipping address, which the User states when ordering, is collected and processed.
The above datum is collected for the purpose of carrying out the Promo in accordance with these Terms and to serve the contract concluded between the users and COSMOTE Payments, based on which the Users may obtain a Card within the Application, in accordance with the terms of the General Information regarding Personal Data Protection, that you can find here. Under these terms, the personal data collected are retained for a period of five (5) years from the date of execution of the payment transaction. Upon expiry of this deadline, the data shall be deleted, unless another provision of law or regulatory act requires them to be stored for a longer period, which cannot exceed ten (10) years (e.g. for tax purposes).
The following third companies are also recipients of the Promo Users’ personal data:
- NEXI GREECE PROCESSING SERVICES SINGLE-MEMBER SOCIÉTÉ ANONYME, which provides payment processing and card issuing services and has its registered office in Greece.
- NETCOMPANY-INTRASOFT S.A., which provides and supports the operation of COSMOTE Payments' banking systems and has its registered office in Greece.
- Cognity S.A., which supports the operation of the payzy by COSMOTE application and has its registered office in Greece.
These third companies are processors on behalf of COSMOTE Payments – in other words, they are partners of COSMOTE Payments – who undertake the execution of a specific project following the instructions of COSMOTE Payments and applying the strict procedures of the OTE Group regarding the processing of the users’ personal data. COSMOTE Payments remains liable with regard to the processing of personal data carried out by its partners. The processing of users’ personal data for the above purposes by COSMOTE Payments’ partners takes place mainly in Greece and the European Union (EU).
8. Beyond to the above-mentioned companies, COSMOTE Payments does not process or disclose personal data to third parties, with the exception of cases where their communication/transmission is required by the applicable laws.
9. Users have the following rights regarding the processing of their personal data:
• Right of access: the right to receive information about the personal data subject to processing (e.g. the purposes of processing, the types of data, the recipients to whom they are communicated, the period for which they are retained) and to be provided copies thereof.
• Right to rectification: the right to request the correction of their data (e.g. correction of contact details).
• Right to erasure: the right to request the deletion of their personal data if they are no longer necessary in relation to the purposes for which they were processed or if they withdraw their consent.
• Right to restriction of processing: the right to request the restriction of processing for a specific purpose.
• Right to object to processing of their personal data in cases in which they do not want their personal data to be processed.
10. The Organiser has appointed a Data Privacy Officer (DPO) based on the provisions of the applicable legislation. To contact the Data Protection Officer, users may send an e-mail to customerprivacy@cosmotepayments.gr.
In order to exercise their rights, users may send:
a. an e-mail to customerprivacy@cosmotepayments.gr, or
b. a fax to +30 2102511888 or
c. a letter to COSMOTE Payments Customer Service, No 99 Kifissias Ave., GR-15124, Marousi, regarding ‘Exercising of Personal Data Rights’, stating their full name and their mobile telephone or landline connection number.
11. Participants reserve the right to lodge a complaint, via a special web portal, with the Hellenic Data Protection Authority (Athens, Nos 1-3 Kifissias Avenue, GR-115 23 | tel. No +30 210 6475600). Detailed instructions for submitting a complaint are provided on the Authority’s website.
The Organiser shall respond to the requests free of charge without delay, within one (1) month from the receipt of the request. In exceptional cases, this deadline may be extended by two (2) months, if the complexity of the request so requires. In any case, the Organiser shall make notification regarding this extension and the reason for the delay.
If it is found that the request is clearly unfounded or excessive, the Organiser reserves the right to request payment of a reasonable fee to its satisfaction, taking into account the administrative costs for its execution or even to refuse to follow up the request.
12. The Organiser shall take appropriate organisational and technical measures to secure the data and protect them from accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access, and any other form of unlawful processing.
13. Participation in the Promo requires and implies the explicit and unreserved acceptance of all these Terms.
14. These Terms are governed by Greek law and any dispute as to their interpretation and/or application shall be resolved exclusively by the courts of Athens, with express prorogation of any other local jurisdiction.