"From the ‘Help & Support’ section, under the ‘Support Requests’ option, you can find all the necessary information regarding your current request, as well as the history of all your requests.
In addition, for each outstanding request, you can provide further information by sending additional information about the issue, view the response of an authorized COSMOTE Payments employee or attach files. You can even close the request, if it has been resolved or if the problem it refers to no longer exists."